Outsource Telemarketer from the Philippines with Offshored

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Outsourcing a telemarketer from the Philippines with Offshored is a cost-effective way for Australian businesses to access skilled sales professionals without the overhead of hiring locally. Offshored connects Australian firms with dedicated Filipino telemarketers experienced in inbound and outbound campaigns, lead generation, appointment setting, and client engagement.

Filipino telemarketers working through Offshored are selected based on their communication skills, sales experience, and cultural compatibility with the Australian market. The recruitment process is managed by an Australian-led team, ensuring staff meet local expectations for service quality, compliance, and customer interaction.

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Offshored’s model allows companies to save up to 70% on telemarketing costs compared to domestic hiring, without compromising performance. There are no recruitment fees or long-term contracts, making it easy for small businesses to scale up or down based on demand.

The Philippines is a leading destination for voice-based outsourcing due to its large pool of English‑proficient professionals and established BPO infrastructure. Offshored leverages this talent pool to provide Australian companies with telemarketers who are fluent in English and familiar with to handle Australian customer expectations.

By partnering with Offshored, Australian businesses gain access to a managed offshore team that integrates seamlessly into their operations. This includes HR onboarding, timekeeping/operations reporting, and administrative support. Clients manage training on internal systems and performance/KPIs.

Whether you need one telemarketer or an entire outbound sales team, Offshored provides a flexible and transparent staffing solution tailored to your business goals.

Hire offshore Telemarketer for your Australian firms with Offshored

Hiring an offshore telemarketer for your Australian firm with Offshored is a streamlined way to build a cost-effective, high-performing sales resource in the Philippines. Offshored handles recruitment and employment. Clients handle training on internal systems and performance outcomes.

Offshored begins by working directly with your team to define the telemarketing role, including required experience, language fluency, and software familiarity. Once the role is scoped, Offshored sources and screens candidates from its Philippine talent pool, selecting only those with proven experience in outbound sales or appointment setting.

Shortlisted candidates are presented for final interviews—giving your team full control over cultural and operational fit. Once hired, the telemarketer is legally employed by Offshored in the Philippines, with all payroll, HR, and compliance services managed on your behalf.

Offshored offers transparent monthly pricing with no long-term contracts—enabling Australian businesses to flex their telemarketing capacity up or down as needed. With access to a highly educated, English-speaking workforce operating in your time zone, your offshore team can follow your scripts, link into your CRM, and maintain your brand voice.

Day-to-day operations remain under your control, while Offshored takes care of backend support, infrastructure, and legal compliance. This model reduces local hiring costs by up to 70% while maintaining alignment with your sales goals and brand identity.

What are the benefits of outsourcing Telemarketing services to the Philippines?

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Outsourcing telemarketing services to the Philippines offers cost savings, workforce quality, and operational flexibility that align with the needs of Australian businesses.

Each benefit supports business growth, customer engagement, and streamlined sales operations.

Substantial Cost Savings: Hiring offshore telemarketers in the Philippines can reduce costs by up to 70% compared to hiring locally in Australia. This is driven by lower wage standards, affordable office infrastructure, and bundled service pricing that includes recruitment, HR, and training.
Skilled and Educated Workforce: Filipino telemarketers are university-educated professionals with experience in outbound sales, appointment setting, and lead qualification. Their background in international accounts—particularly Australian, US, and UK markets—ensures familiarity with Western customer expectations.
Strong English Proficiency: The Philippines ranks among the top Asian countries for English fluency. Clear, neutral accents and strong grammar skills make Filipino agents effective in both voice and non-voice communication channels.
Cultural Compatibility with Australian Clients: Filipino telemarketers understand Western business etiquette, sales tone, and customer service expectations. This cultural alignment helps build rapport, improve retention, and reduce communication friction with Australian customers.
Flexible Staffing Models: BPO companies in the Philippines offer full-time, part-time, and project-based telemarketing roles. This flexibility allows Australian firms to scale teams up or down based on seasonal demand or campaign size.
24/7 Operational Capability: With round-the-clock availability, Philippine telemarketing teams can support after-hours campaigns, weekend outreach, or time zone-aligned coverage for Australian businesses.
Fast Recruitment and Onboarding: BPO providers in the Philippines maintain ready-to-deploy talent pools. Most agencies can fill telemarketing roles within days, reducing lead time for campaign launches or team expansions.
Advanced Sales Technology Integration: Telemarketing operations in the Philippines are supported by CRM platforms, predictive diallers, and AI-assisted analytics. These tools improve call efficiency, lead tracking, and conversion performance.
Reliable Infrastructure and Connectivity: The Philippines has a mature BPO ecosystem with stable internet, modern office facilities, and disaster recovery protocols. This ensures consistent service delivery and minimal downtime.
Government Support for BPO Growth: The Philippine government supports the outsourcing sector through tax incentives, economic zones, and workforce development programmes. These policies make it easier for Australian companies to operate offshore without legal or compliance hurdles.
Reduced Administrative Overhead: Outsourced telemarketing providers manage recruitment, payroll, compliance, and day-to-day HR/operations reporting. This allows Australian businesses to focus on strategic goals while offloading HR and operational burdens.
Proven Track Record with Australian Clients: BPO firms in the Philippines have long-standing partnerships with Australian companies across industries such as finance, real estate, healthcare, and e-commerce. Testimonials highlight their reliability, professionalism, and ability to integrate seamlessly with in-house teams.

What is Telemarketer outsourcing?

Telemarketer outsourcing is the practice of hiring external professionals through offshore providers to manage a company’s telemarketing activities remotely. These activities include outbound sales calls, lead generation, appointment setting, and customer engagement conducted over the phone or internet-based platforms.

Businesses outsource telemarketing to reduce internal overheads, avoid long-term staffing commitments, and access a broader pool of experienced sales agents. Offshore providers in countries like the Philippines supply English-proficient telemarketers who follow client-approved scripts and represent the brand during every interaction.

Outsourced telemarketers perform both inbound and outbound functions. Outbound roles involve cold calling, upselling, or qualifying leads, while inbound roles focus on responding to enquiries, processing orders, or handling customer service calls. Each agent operates using VoIP systems or CRM-integrated tools to ensure real-time reporting and seamless communication.

Companies choose telemarketing outsourcing to scale their sales operations without the burden of recruitment, training, or infrastructure investment. Providers like Offshored offer flexible monthly contracts, allowing Australian businesses to expand or contract their telemarketing teams as needed—while saving up to 70% compared to local hiring.

What is Telemarketing?

Telemarketing is a direct sales and marketing method where businesses contact potential or existing customers by phone to promote products, generate leads, or build customer relationships. The process relies on real-time voice interaction to influence purchasing decisions and gather useful data.

There are two main types of telemarketing: outbound and inbound. Outbound telemarketing focuses on proactively calling prospects to introduce offers, qualify leads, or set appointments. Inbound telemarketing handles incoming calls from customers who respond to advertisements, emails, or online campaigns.

Telemarketing is used across industries to support activities such as lead generation, appointment setting, market research, customer surveys, and upselling. It is common in both B2B (business-to-business) and B2C (business-to-consumer) contexts, depending on the target audience.

Modern telemarketing integrates with CRM platforms and AI tools to track call performance, personalise scripts, and automate workflows. Successful telemarketers use persuasive communication, active listening, and objection handling to convert calls into sales opportunities.

While phone calls remain the core channel, some telemarketing campaigns now include email follow-ups, SMS reminders, or social media outreach to increase conversion rates and customer engagement.

How much does it cost to outsource a Telemarketer to the Philippines?

Outsourcing a full-time telemarketer through Offshored typically costs AUD $1,800–$3,300 per month, depending on experience, campaign type and role complexity. Your all-inclusive monthly AUD fee covers the Philippine salary, benefits, government contributions, plus infrastructure and Offshored’s management fee.

Offshored charges no recruitment or setup fees. Any optional, client-selected software or telecom add-ons are scoped upfront for transparency.

For context, Filipino telemarketers are paid in PHP (monthly compensation package), while your invoice is in AUD and includes the items above. Australian companies typically achieve up to 70% savings versus hiring locally.

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Why choose the Philippines for outsourcing a Telemarketer?

Choosing the Philippines for outsourcing a telemarketer is a strategic decision driven by cost efficiency, workforce quality, and cultural compatibility with Western markets. Filipino telemarketers offer a unique blend of affordability, professionalism, and communication skills, making them highly effective for Australian businesses.

The most significant advantage is cost savings. Australian companies can reduce telemarketing expenses by up to 70% by hiring offshore staff in the Philippines. The average hourly rate ranges from PHP 200 to 500, depending on experience and role complexity, which is substantially lower than local Australian salaries.

Filipino telemarketers are fluent in English, with neutral accents and strong comprehension. English is an official language in the Philippines, and most professionals are university-educated, making them well-suited for customer-facing roles. Their ability to conduct clear, confident conversations with native English speakers improves customer satisfaction and conversion rates.

The Philippines boasts a mature BPO infrastructure that supports both inbound and outbound campaigns. Telemarketers in the country are trained in lead generation, appointment setting, cold calling, and CRM platform usage, allowing them to adapt across a range of industries including e-commerce, healthcare, real estate, and financial services.

For Australian businesses looking to lower costs, maintain high service standards, and scale efficiently, the Philippines remains one of the most trusted and proven destinations for outsourced telemarketing staff.

Why Choose Offshored.net to outsource Telemarketers Staff from the Philippines?

Offshored.net is a trusted outsourcing provider for Australian businesses seeking skilled telemarketers from the Philippines. The company delivers tailored staffing solutions that align with the operational requirements of small to mid-sized firms, helping to reduce costs by up to 70% compared to hiring locally.

The business is Australian-owned and operated, with leadership based in Adelaide, ensuring cultural alignment, time zone compatibility, and direct accountability for service outcomes. Clients benefit from transparent communication, local support channels, and a management team that understands the nuances of the Australian market.

Offshored.net recruits and manages a range of telemarketing roles including cold callers, appointment setters, and lead generation specialists. Each staff member is selected for relevant experience and cultural fit to integrate seamlessly. Clients provide role-specific training and set KPIs.

The company's Philippine operations are staffed by experienced professionals with strong English proficiency, customer service aptitude, and familiarity with Australian business etiquette. Teams are supported by local HR and operations managers in the Philippines, ensuring compliance, productivity, and staff retention.

Clients receive continued support beyond recruitment, including assistance with payroll, scheduling, and timekeeping/operations reporting. A dedicated online portal allows businesses to manage their offshore staff efficiently, while direct access to Australian account managers ensures swift issue resolution. Transparent pricing (all-inclusive monthly AUD per candidate; breakdown available), no recruitment fees or upfront costs, no lock-in contracts, quality staff & high retention (we pay above industry averages to attract and retain talent).

Offshored.net prioritises long-term partnerships by offering flexible, month-to-month agreements with no lock-in contracts. This structure allows businesses to scale teams up or down as needed—without compromising quality or continuity. The company’s reputation is supported by consistent client feedback highlighting professionalism, responsiveness, and the ability to act as a true extension of in-house teams. This makes Offshored.net a reliable outsourcing partner for Australian firms looking to grow through offshore telemarketing.

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Testimonials

What our clients say about our services

★★★★★

Team was helpful, professional, and quick to respond. They really took the time to understand what I was looking for and matched me with the right opportunity. Highly recommended!

Krystel Araneta

★★★★★

My landscaping business has two full time designers and a full time bookkeeper with Offshored. One of our designer has been on board for 3 years, she is amazing! Their English is great and they have a really good work ethic. I tell everyone how good Offshored is to deal with! So good!

Malcolm Berce

★★★★★

One of the best business decisions that I’ve ever made. Having offshore staff through Offshored on a range of different roles, not only improved my business operations, but significantly reduced our operation’s costs.

Maria Archer

★★★★★

Thanks offshored, you have been a big help. Your staff was exceptional and services 10/10 thanks!

Josephine Russo

★★★★★

New Excellent partner for outsourced tasks; they’ve streamlined operations and boosted productivity. Offshored’s commitment and reliability make them worth every penny. Highly recommended.

Syed Excel

★★★★★

I found William and his team to be incredibly helpful, connecting me with what I needed to streamline my business operations.

Grant Cameron

★★★★★

I’ve been using Offshored for all my drafting needs and they’ve been fantastic to work with. The team is reliable, detail-oriented, and always delivers high-quality documentation on time. Their ability to understand complex project requirements and turn them into accurate drawings has saved me countless hours. I fully trust them to handle my drafting work and would highly recommend Offshored to anyone looking for efficient, professional support.

Marcus McConnell

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We provide top-tier Filipino Telemarketers to Grow your business

Offshored provides top-tier Filipino telemarketers to help Australian businesses grow through affordable staffing, high-quality performance, and seamless integration. Each telemarketer is carefully selected based on communication skills, sales aptitude, and cultural alignment with Western markets.

Filipino telemarketers from Offshored are university-educated experienced trained in outbound sales, appointment setting, and customer engagement. They use structured scripts, CRM tools, and AI-supported processes to improve lead conversion and customer follow-up.

All talent is sourced from the Philippines and managed by an Australian-led team that understands the expectations of local businesses. This ensures every team member operates during Australian business hours and maintains clear, professional communication with your customers.

Offshored’s telemarketing teams act as a direct extension of your in-house operations. Whether you need one agent or a dedicated team, staff can be scaled up or down without long-term contracts or recruitment fees. Clients benefit from up to 70% cost savings compared to hiring locally, while still receiving full-time staff with consistent support, timekeeping/attendance and operations reporting. Clients set KPIs and manage performance, and daily reporting. This allows small to mid-sized Australian businesses to grow their sales pipeline without increasing overheads.

By choosing Offshored, businesses gain access to a reliable offshore workforce that delivers measurable results, strengthens customer relationships, and supports long-term revenue growth.

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Discover the Sales Team Roles You Can Outsource to the Philippines with Us

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FAQs

What to know before outsourcing a Telemarketer to the Philippines

Outsourcing a telemarketer to the Philippines requires understanding several key operational, legal, and cultural factors that affect business performance and compliance. Australian firms should assess these areas carefully to ensure smooth integration and long-term value.
Data privacy compliance must be verified with both Australian and Philippine laws, including the Australian Privacy Act and the Philippine Data Privacy Act of 2012, especially when handling customer information.
English fluency and communication skills should be tested through interviews or scripts to ensure alignment with your brand tone and customer expectations.
Cultural compatibility supports better rapport, but onboarding materials and localised training are still needed to align with Australian business etiquette and sales practices.
Infrastructure reliability must be confirmed, including internet redundancy, power backup systems, and access to secure CRM and VoIP platforms.
Cost transparency is essential, so review monthly staffing rates, inclusions (HR, IT/infrastructure, compliance). Clients deliver training
Reputation of the outsourcing provider impacts results, so choose firms with strong client reviews, proven industry experience, and clear service-level agreements.
Contracts should include clear deliverables, confidentiality clauses, and dispute resolution mechanisms to protect both parties.
Ongoing oversight is critical, so establish reporting frameworks, KPIs, and communication channels for managing performance and feedback loops.

What does a Telemarketer do?

A telemarketer is responsible for contacting potential or existing customers by phone to promote products, generate leads, or gather information. They act as the first point of contact in many sales or customer outreach campaigns.

Telemarketers make outbound calls using prepared scripts or sales pitches to introduce services or explain offers. They ask qualifying questions to assess interest, identify decision-makers, and collect accurate customer data. Calls are logged in a CRM system, with results recorded for tracking and follow-up.

In addition to sales, telemarketers regularly conduct phone-based surveys or market research to gather insights on customer preferences, satisfaction, or brand awareness. This data is used to support marketing strategies and product development.

Some telemarketers handle inbound calls, responding to customer enquiries, explaining product features, or resolving basic issues. Their role may include booking appointments for field sales representatives or arranging product demonstrations.

Performance is usually measured by metrics such as number of calls made, conversion rates, appointments set, or surveys completed. Telemarketers are expected to meet daily or weekly targets while maintaining a polite, persuasive, and professional tone throughout each interaction.

They must be skilled at handling objections, adapting their approach to different customer types, and maintaining a high level of product knowledge. Effective telemarketers contribute directly to business growth by increasing sales opportunities and supporting customer engagement efforts.

How do we ensure professionalism in Telemarketer roles?

Professionalism in telemarketer roles is ensured through structured recruitment, HR onboarding and secure infrastructure. Clients provide product/brand training and manage KPIs/quality. Offshored supplies timekeeping, attendance and operational reports, plus 24/7 account management for escalations. Clients may run call audits/QA using their own standards.

Each telemarketer undergoes an in-depth onboarding programme that includes product knowledge, communication etiquette, and compliance with Australian privacy and do-not-call regulations. Training modules are reinforced through live call simulations and ethical sales coaching to build confidence and consistency in client-facing interactions.

Performance is monitored through regular call audits and KPI tracking, including metrics such as call quality, conversion rates, and customer satisfaction. Supervisors provide real-time feedback and weekly coaching sessions to reinforce standards and address any performance gaps.

Offshored maintains a dual management structure with Australian-led oversight and Filipino operational leadership. This ensures cultural alignment, immediate escalation pathways, and transparent communication between client teams and offshore staff.

Work environments are structured to support professionalism, with enterprise-grade equipment, secure CRM access, and private workstations that reduce noise and distractions during calls. Team leads are available for on-call support, ensuring telemarketers can resolve client concerns effectively and professionally in real time.

This system of recruitment alignment, skill development, and continuous quality assurance enables Offshored’s Filipino telemarketers to represent Australian brands with clarity, courtesy, and commercial competence.

What are the skills of our Filipino Telemarketers?

Filipino telemarketers possess a strong mix of communication, sales, and customer service capabilities. Their experience allow them to handle outbound and inbound calls with professionalism and cultural sensitivity.

The most useful skills are listed below:

Clear English communication with a neutral accent
Convincing sales techniques and objection handling
Active listening and empathy in customer interactions
Proficiency in CRM platforms and lead tracking tools
Appointment setting and lead qualification knowledge
Adaptability to different industries and time zones
Strong problem-solving and real-time decision-making abilities

Are Offshore Filipino Telemarketers English Proficient?

Yes, offshore Filipino telemarketers are highly proficient in English. English is one of the Philippines’ official languages and is taught from primary school through university, resulting in widespread fluency across the workforce.

Most Filipino telemarketers have neutral or lightly accented English that is easily understood by Australian clients and Western markets. Their strong communication skills, combined with cultural familiarity and training in customer service, make them effective in handling both inbound and outbound calls with clarity and professionalism.

What is the process of outsourcing Telemarketers for Australian business?

Outsourcing telemarketers for Australian businesses follows a clear, step-by-step process that guarantees alignment with campaign goals, staffing needs, and compliance standards.

The main stages are outlined below:

Determine your telemarketing specifications, including role type, hours, KPIs, and communication skills.
Select a reputable outsourcing provider in the Philippines with Australian market experience.
Assess and interview shortlisted candidates pre-selected by the provider.
Confirm HR onboarding and system access. Clients deliver role training on product, brand, scripts and compliance.
Begin the campaign with real-time monitoring, QA support, and performance reporting.

When should you outsource Telemarketers from the Philippines?

Outsourcing telemarketers from the Philippines is ideal when your business needs to reduce costs, scale quickly, or improve customer engagement without hiring locally. The most common situations are listed below:

When your Australian team faces local talent shortages for sales or lead generation roles
When your business wants to save up to 70% on telemarketing costs compared to hiring in-house staff
When you need scalable staffing for seasonal campaigns or growth periods
When launching new outbound sales or appointment-setting campaigns quickly
When your operations require English-proficient agents with strong cultural alignment
When you want to maintain 24/7 availability or support across multiple time zones
When you need to test new markets without committing to long-term local hires
When your internal team must focus on core tasks while offshore agents handle outreach
When your business requires flexibility without long-term contracts or infrastructure costs
When you want to improve call conversion rates using experienced offshore talent.

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