Outsource IT roles from the Philippines with Offshored

Outsourcing IT staffing to the Philippines requires clear planning, structured onboarding, and alignment with a trusted provider to ensure quality and continuity. Before hiring, it is important to define the exact roles, responsibilities, and technical requirements you plan to offshore. This includes specifying the technology stack, seniority level, and performance metrics such as uptime, sprint velocity, or ticket resolution time.

You should evaluate the provider’s recruitment process, security protocols, and client references to ensure they can deliver consistent results. A reliable outsourcing partner will provide operations SLAs (e.g., attendance support, facilities uptime), escalation paths, and structured communication routines using tools such as Jira, Slack, or Microsoft Teams. It is important to prepare a transition plan that includes documentation, system access, and knowledge transfer to avoid service disruption.

At Offshored, we ensure professionalism by following a structured lifecycle that includes needs analysis and candidate vetting. Clients set KPIs and manage performance. We embed governance through ISO-aligned operations standards and operations SLA reporting, with regular check-ins for coordination.

We maintain professionalism in IT staffing roles by implementing a structured, ISO-aligned framework that directs recruitment and operations. Clients handle training and performance management.

Our methodology starts with a thorough candidate screening process that assesses technical skills, communication, and cultural alignment. Each IT professional we recommend has completed multiple stages of evaluation, including problem-solving simulations and role-specific technical interviews.

After selection, offshore personnel undergo orientation through standardised procedures created to establish expectations and merge smoothly with your internal workflows. We support client-defined KPIs and establish operations SLAs covering facilities/HR support and communication protocols.

Daily reporting aligns to client-led review cycles. Personnel work from secure office environments or approved home arrangements with enterprise-grade infrastructure and ISO-compliant data protection measures.

We appoint dedicated account managers for communication and escalation. Role-specific training on internal systems is provided by the client. Regular training and skill development programs keep our talent updated with evolving technologies, while our 95%+ personnel retention rate demonstrates long-term stability and professional continuity. This complete system guarantees that your outsourced IT team functions with the same degree of structure, discipline, and quality as an in-house department without the overhead.

Filipino IT professionals hold a combination of formal education, global certifications, and hands-on experience that align with international industry standards. Most IT specialists in the Philippines graduate with a bachelor’s degree in fields such as Information Technology, Computer Science, or Computer Engineering.

• Bachelor’s Degrees in IT or Engineering – Common degrees include BS in Information Technology, BS in Computer Science, and BS in Computer Engineering, with thousands of graduates annually from accredited universities across the country.
  
• Global IT Certifications – Many Filipino IT staff pursue certifications such as Cisco CCNA/CCNP, CompTIA A+/Network+/Security+, AWS Certified Cloud Practitioner, Microsoft Azure Fundamentals (AZ-900), and ITIL Foundation.
  
• Software Development Credentials – Developers frequently hold specialised training in .NET, Java, Python, or full-stack frameworks, with additional certifications for Agile (Scrum Master), QA (ISTQB), or DevOps pipelines.
  
• Cloud and Infrastructure Skills – IT professionals in infrastructure roles are trained in managing AWS, Azure, and Google Cloud environments, including deployment, security, and monitoring.
  
• Experience with International Clients – Most offshore IT staff have worked with Australian, US, or European companies, giving them familiarity with remote collaboration tools, enterprise systems, and Western business practices.
  
• ISO-Aligned Data Security Training – Staff working under Offshored are trained in ISO-certified protocols to ensure secure handling of client systems and sensitive information.
  
• English Communication Proficiency – Strong written and verbal English skills are standard, enabling seamless communication with Australian teams and stakeholders.

These qualifications make Filipino IT professionals highly capable of supporting complex technical environments while integrating smoothly with offshore teams.

Yes, offshore Filipino IT staff are highly proficient in English, both written and spoken. English is one of the official languages of the Philippines and is the primary medium of instruction in schools, universities, and professional training programs.

Most Filipino IT professionals communicate fluently with international teams and clients, using business-level English in documentation, meetings, and technical correspondence. Their neutral accent and clear enunciation make them easily understood by Australian stakeholders, which is why the Philippines remains a preferred destination for outsourcing roles that require daily communication. This high level of English proficiency contributes directly to smoother collaboration, faster onboarding, and fewer misunderstandings in remote IT operations.

Outsourcing IT roles for Australian businesses follows a structured process designed to ensure alignment, quality, and efficiency from day one.

1. Define your requirements – Start with a discovery call to clarify your business goals, IT role specifications, required tech stack, budget, and timelines. This helps determine if outsourcing is the right fit for your objectives.
   
2. Scope the role and write the job description – A customised job description is drafted based on your internal workflows and Australian business standards, ensuring cultural and technical alignment.
   
3. Source and screen candidates – Talent acquisition begins in the Philippines, where candidates are sourced, skills-tested, and shortlisted from the top 1% of IT professionals.
   
4. Interview and select your team – You conduct interviews and technical assessments to verify skill level, communication ability, and team fit before final selection.
   
5. Onboard with HR and compliance – Once selected, the staff are onboarded under Philippine employment law, with contracts, payroll, and benefits managed locally.
   
6. Set up secure infrastructure – Devices, software, logins, and access protocols are configured to match your cybersecurity requirements and remote work environment.
   
7. Launch and manage operations – Your offshore IT staff report to you daily, while Offshored handles operational support and ongoing team scalability. Performance reviews are managed by the client.

This end-to-end process ensures that your offshore IT team integrates seamlessly with your Australian business while maintaining cost-efficiency, compliance, and high performance.

You should outsource IT roles from the Philippines when your business needs to scale quickly, reduce hiring costs, or access a broader pool of skilled tech professionals. Outsourcing becomes most effective when local recruitment is slow, expensive, or limited in talent availability.

Companies regularly outsource during periods of rapid growth, digital transformation, or project-based surges where flexibility and speed are essential. Filipino IT professionals offer strong English proficiency, cultural alignment with Australian teams, and time zone overlap that supports real-time collaboration.

It is also ideal to outsource when you want to maintain quality while lowering payroll overhead by up to 70%, or when you prefer a managed staffing model that includes recruitment, HR onboarding, and operations support without long-term headcount risk.