Outsource Skilled Appointment Setters from the Philippines with Offshored

Call Us Now

Outsourcing skilled appointment setters from the Philippines with Offshored allows Australian businesses to reduce recruitment costs, improve lead conversion, and scale their sales operations with minimal overheads. Filipino appointment setters sourced by Offshored are experienced in lead qualification, CRM task execution, and calendar coordination—making them highly effective in both B2B and B2C environments.

Appointment setters from the Philippines are known for their strong communication skills, cultural compatibility with Australian clients, and ability to work independently across time zones. They handle tasks such as cold calling, managing inbound enquiries, and booking qualified appointments directly into sales calendars, which helps sales teams focus on closing deals rather than chasing leads.

By outsourcing appointment setters through Offshored, Australian companies gain access to a scalable, cost-efficient workforce that boosts productivity, strengthens customer engagement, and supports long-term business growth.

Call Us Now

Hire offshore Appointment Setters for your Australian company with Offshored

Hiring offshore appointment setters for your Australian company with Offshored is a cost-efficient way to access skilled talent from the Philippines while maintaining operational control from Australia. Offshored is an Australian-owned and managed outsourcing provider, with recruitment and support teams based in the Philippines.

The company Offshored.net offers a fully managed staffing solution designed for Australian businesses. All appointment setters are sourced, screened, and onboarded by Offshored’s Philippine team, while strategic oversight and client communication are handled locally from Australia. This dual-structure ensures cultural alignment, time zone compatibility, and compliance with Australian business standards.

Offshored’s model includes fixed monthly pricing with no recruitment or onboarding fees, making it easy for Australian SMEs to scale quickly without long-term contracts. Businesses receive a shortlist of qualified candidates, and once hired, staff are supported with infrastructure, HR, payroll, and operations/timekeeping reporting. Clients manage training and performance.

Filipino appointment setters hired through Offshored are experienced within CRM tools, fluent in English, and experienced in sales coordination and lead engagement. They can work remotely or from secure offices depending on business preference, and are equipped to handle tasks such as calendar scheduling, call follow-ups, and CRM updates.

What are the Benefits of Outsourcing Appointment Setters to the Philippines?

Call Us Now

Outsourcing appointment setters to the Philippines offers a cost-effective, scalable, and productivity-enhancing solution for Australian businesses. Filipino professionals bring a strong mix of communication skills, sales experience, and cultural compatibility, making them ideal for client-facing roles.

The key benefits of outsourcing appointment setters to the Philippines are outlined below.

Up to 70% Cost Savings: Australian companies can reduce staffing expenses by as much as 75% when outsourcing appointment setters to the Philippines. These savings include salaries, superannuation, office space, and recruitment costs—all bundled into a fixed monthly rate.
Access to Skilled Talent: The Philippines has a large pool of experienced appointment setters with backgrounds in telemarketing, lead generation, and CRM-based scheduling. Many are experienced to handle B2B and B2C interactions across sectors including healthcare, real estate, IT, and finance.
English Proficiency and Cultural Alignment: Filipino professionals are fluent in English and typically speak with a neutral accent, making them highly effective in communicating with Australian and international clients. Their familiarity with Western business practices ensures smooth integration with local teams.
Increased Sales Productivity: Appointment setters focus purely on lead qualification, follow-ups, and diary coordination, allowing your sales team to concentrate on closing deals. This division of labour speeds up the sales cycle and boosts conversion rates.
Flexible Staffing and Scalability: Outsourcing providers in the Philippines offer full-time and part-time options. Businesses can easily scale teams up or down based on seasonal demand or campaign size—without the burden of long-term commitments.
Extended Operating Hours: Philippine-based teams can work within Australian time zones or offer extended coverage for after-hours and weekend calls. This improves responsiveness and supports clients across multiple regions.
CRM Integration and Tech Readiness: Outsourced appointment setters are experienced with tools like Salesforce, HubSpot, Calendly, and Zoho CRM. Their ability to manage call outcomes, lead data, and scheduling within your systems ensures seamless workflow integration.
Improved Lead Quality and Flow: Experienced appointment setters use structured scripts and qualification frameworks to ensure only high-quality leads reach your sales team. This maintains a steady pipeline and minimises wasted effort.
Reduced Administrative Burden: Outsourcing providers manage recruitment, onboarding, payroll, IT setup, and compliance. This allows Australian businesses to avoid HR overheads and focus on strategic growth.
Professional Client Experience: Filipino appointment setters are known for their polite, persuasive, and well-organised communication style. They build rapport with prospects and represent your brand with professionalism and consistency.
Industry Versatility: Outsourced appointment setters in the Philippines support a wide range of industries, including sales and marketing, education, healthcare, software, and financial services. They adapt easily to sector-specific scripts and workflows.
Home-Based and Office-Based Options: Companies can choose between home-based staff for added flexibility or office-based staff for greater supervision and infrastructure—depending on operational preferences and data security needs.
Transparent Pricing Models: Most outsourcing firms offer predictable monthly pricing with no hidden charges. This enables Australian businesses to manage budgets effectively while enjoying enterprise-level staffing support.
Focus on Core Business Functions: By offloading time-consuming appointment setting, internal teams can concentrate on core priorities such as sales strategy, product development, and customer engagement.
Fast Onboarding and Deployment: Outsourcing firms in the Philippines often provide pre-vetted candidates, allowing businesses to get their appointment setting operations up and running within days—not weeks.

What is Appointment Setting Outsourcing?

Appointment setting outsourcing is the process of hiring external professionals to schedule meetings between a business and its prospective clients. Companies outsource this function to specialist providers who focus on contacting leads, qualifying prospects, and securing appointments for internal sales teams.

Outsourced appointment setters make contact via cold calls or emails, assess lead interest, and book meetings directly into the company’s calendar system. They use structured scripts and CRM tools to track conversations, update lead statuses, and ensure timely follow-ups.

This service is especially valuable in business-to-business (B2B) sales environments, where identifying decision-makers and booking qualified meetings can be time-consuming. By outsourcing this task, in-house teams can focus on closing deals instead of chasing leads or managing diaries.

What is Appointment Setting?

Appointment setting is the process of arranging scheduled meetings between a company’s sales representatives and qualified leads. It serves as the structured handover point between initial outreach and the formal sales conversation.

The goal of appointment setting is to connect sales teams with prospects who have expressed interest or meet specific qualification criteria. This enables sales professionals to focus on closing deals rather than cold calling or lead generation. Effective appointment setting involves lead qualification, diary management, and follow-up communication. Setters regularly handle objections, reschedule missed meetings, and ensure all relevant information is recorded in CRM platforms.

Call Us Now

How much does it cost to outsource Appointment Setters to the Philippines?

Outsourcing a full-time appointment setter through Offshored typically costs AUD $1,800–$3,300 per month, depending on experience, industry knowledge and role complexity. Your all-inclusive monthly AUD fee covers the Philippine salary, benefits, government contributions, plus infrastructure and Offshored’s management fee.

Internally, Filipino appointment setters are paid in PHP (e.g., PHP 25,000–PHP 45,000+ per month depending on seniority and setup). Australian businesses commonly achieve up to 70% savings versus hiring locally.

Why choose the Philippines for outsourcing Appointment Setters?

The Philippines is a leading destination for outsourcing appointment setters thanks to its combination of cost savings, workforce quality, and cultural alignment with Western markets. Filipino professionals are renowned for their excellent communication skills, fluency in English, and strong customer service mindset—making them ideal for client-facing roles.

Businesses that outsource appointment setting to the Philippines can lower labour costs up to 70% compared to hiring locally in Australia. These savings extend beyond wages to include infrastructure, benefits, and recruitment overheads.

The local workforce is highly educated, with a literacy rate exceeding 97% and widespread university qualifications in business, communications, and IT. Many Filipino appointment setters possess experience in sales support, lead generation, and CRM platforms such as HubSpot and Salesforce.

The Philippines also benefits from a mature outsourcing ecosystem, bolstered by modern telecommunications, strong data protection laws (including the Data Privacy Act), and robust BPO infrastructure. This enables businesses to scale appointment setting teams efficiently while ensuring compliance and quality. For Australian companies seeking cost-effective, English-proficient sales support, the Philippines is a strategic and sustainable choice.

Call Us Now

Why Choose Offshored.net to outsource Appointment Setters Staff from the Philippines?

Choosing Offshored.net to outsource appointment setters from the Philippines provides Australian businesses with a customised, cost-effective, and locally managed solution. Founded and operated by Australians, Offshored aligns every service with local business expectations, communication styles, and compliance standards.

The company directly recruits from the Philippines, sourcing university-educated candidates with strong English fluency and proven telemarketing experience. Every appointment setter is pre-vetted for independence, CRM competency, and professional phone communication before being shortlisted for client interviews.

Offshored offers both home-based and office-based staffing models, supported by enterprise-grade infrastructure and offshore payroll management. Clients benefit from fixed monthly pricing with no recruitment or onboarding charges, allowing for reliable budgeting and up to 70% savings compared to hiring locally.

Support goes beyond staffing—clients gain access to a self-serve portal, ongoing account management, and operational assistance, including compliance, invoicing, and NDIS documentation if required. For businesses hiring five or more staff, Offshored covers business-class flights and luxury accommodation with optional in-person onboarding logistics in Manila (travel and accommodation coordination). Clients deliver training; Offshored facilitates logistics and HR onboarding.

Transparent pricing (all-inclusive monthly AUD per candidate; breakdown available), no recruitment fees or upfront costs, no lock-in contracts, and quality staff/high retention (we pay above industry averages to attract and retain talent).

FAQs

We provide top-tier Filipino Appointment Setters to help scale your business

Top-tier Filipino Appointment Setters from Offshored are selected for demonstrated ability to deliver measurable sales results through lead engagement, diary coordination, and CRM management. Candidates are selected through a rigorous recruitment process that evaluates communication ability, industry experience, and self-management capabilities.

Each setter is matched to your business using your Position Description (PD) to ensure alignment with your sales funnel, client base, and performance objectives. Offshored’s recruiters present only pre-qualified candidates who meet both technical and cultural criteria.

Appointment setters hired through Offshored are experienced in outbound prospecting, inbound call handling, and B2B/B2C appointment scheduling. They are proficient in tools such as Salesforce, HubSpot, Calendly, and other CRM or booking platforms—ensuring your leads are followed up quickly and your sales pipeline stays active.

Australian clients hiring five or more staff enjoy exclusive onboarding perks, including business-class flights to Manila, premium accommodation, and private office access to facilitate hands-on training and team integration.

Offshored supports both remote and in-office appointment setting teams, giving businesses flexibility over infrastructure, data security, and workflow preferences. All HR and payroll are managed locally, with timekeeping and operations reporting provided by Offshored. Clients set KPIs and manage performance.

By combining elite talent, structured onboarding, and reliable support, Offshored delivers a turnkey solution for Australian businesses scaling their outreach with dependable Filipino appointment setters.

What to know before outsourcing an Appointment Setter to the Philippines

Outsourcing an appointment setter to the Philippines requires an understanding of several operational, legal, and communication factors that influence performance and compliance. Each consideration affects service quality and the long-term success of your offshore team. Addressing these elements helps reduce risk and ensures your outsourced appointment setter delivers measurable value from day one.

What does an Appointment Setter do?

An appointment setter is responsible for initiating contact with prospective clients and scheduling meetings between them and a sales representative.

Their responsibilities are centred on lead qualification, diary coordination, and customer engagement—rather than direct selling.

Below is a more detailed list of their typical tasks:

Identifying and researching prospective leads via databases, social platforms, or inbound enquiries
Initiating outreach through cold calls, emails, or messaging platforms to engage prospects
Qualifying leads based on interest, suitability, and readiness to meet with sales teams
Scheduling and confirming appointments between prospects and sales representatives
Maintaining accurate CRM records, logging communications, and updating lead statuses
Following up with leads to keep them engaged or reschedule missed meetings
Collaborating with sales teams to prioritise leads and optimise conversion workflows
Handling objections professionally and maintaining a positive brand impression during initial contact

Appointment setters enable sales teams to focus on closing deals by delivering pre-qualified, interested prospects directly into their calendars.

How do we ensure professionalism in Appointment Setters roles?

We ensure professionalism through structured recruitment, HR onboarding, and operational support. Clients provide role training and manage performance/KPIs. Filipino appointment setters undergo comprehensive onboarding focused on communication, CRM usage, and brand-specific knowledge—equipping them to represent your business with confidence and accuracy in live interactions.

To uphold standards, teams are supported by clients that will run QA and KPI tracking; Offshored supplies timekeeping, attendance and operational reports, with 24/7 account management for escalation. Only candidates who meet high service benchmarks in language proficiency, reliability, and customer handling are selected. Ongoing development and secure work environments further enhance professionalism, whether staff are remote or office-based.

What are the skills of our Filipino Appointment Setters?

Filipino appointment setters possess a well-rounded blend of communication, technological, and sales coordination skills that make them highly effective in both outbound and inbound scheduling roles.

Their abilities are aligned with international business expectations and support high-volume lead generation campaigns.

Fluent spoken and written English communication
Proficiency in CRM platforms and scheduling software
Capability to manage multiple calendars across time zones
Skilled in cold calling and lead qualification techniques
High attention to detail when logging calls and follow-ups
Self-motivation and resilience when managing objections or rejection
Product and service understanding to convey value to prospects
Flexibility across industries including real estate, healthcare, and finance
Consistent follow-up discipline to maintain engagement
Cultural alignment with Western business etiquette and expectations

Are Offshore Filipino Appointment Setters English Proficient?

Yes, offshore Filipino appointment setters are highly proficient in English—both written and spoken. English is one of the Philippines' official languages and is taught from primary school through to university, making it a central element of academic and professional life.

Most Filipino professionals speak with a neutral or lightly accented English that is easily understood by Australian, British, and American audiences. Their pronunciation, grammar, and tone are suitable for phone-based and customer-facing roles, particularly in appointment setting.

English fluency is reinforced by widespread use in the Philippines’ media, business, and government. Appointment setters routinely use English to manage CRMs, send follow-up emails, and conduct discovery calls—ensuring clarity and consistency across all communication. This language fluency, combined with strong cultural compatibility, allows seamless integration with Australian teams and minimal onboarding challenges.

What is the process of outsourcing Appointment Setters for Australian business?

Outsourcing appointment setters to the Philippines follows a structured process to ensure alignment with your business goals, speed of deployment, and service quality.

Below are the key steps typically involved:

Define role requirements: Outline responsibilities such as cold calling, diary scheduling, and lead qualification, as well as expected KPIs and tools required.
Partner with an outsourcing provider: Select a Philippines-based agency with experience in appointment setting and familiarity with the Australian market.
Source and screen candidates: The provider recruits talent based on communication skills, CRM experience, and sales aptitude tailored to your criteria.
Client interviews: Shortlisted candidates are introduced for client interviews to evaluate professionalism, tone, and cultural fit.
HR onboarding & access: Offshored sets up HR, payroll and systems access. Clients deliver training on brand, product, scripts and compliance.
System access and integration: The team is granted access to your CRM, call scripts, and lead databases for real-time tracking and reporting.
Operations reporting: Offshored provides timekeeping and operational reports. Clients monitor metrics, manage KPIs and quality.

Ongoing support and flexibility: Providers offer flexibility to scale up or down and replace staff with no penalties, while providing regular reporting.

When should you outsource Appointment Setters from the Philippines?

Outsourcing appointment setters from the Philippines is ideal when your business is ready to expand outreach while lowering internal overheads. It is especially beneficial during rapid growth phases, seasonal marketing pushes, or market launches requiring consistent lead follow-up.

Consider outsourcing when your in-house sales team is overwhelmed with non-core tasks such as cold calling, lead vetting, or appointment scheduling. By offloading these functions, your internal staff can concentrate on revenue-generating activities like closing sales and deepening client relationships.

Outsourcing is also practical when you require 24/7 availability or coverage across multiple time zones. Filipino appointment setters work in rotating shifts and are experienced in international communication standards—allowing your business to engage with prospects across regions without delay.

For businesses targeting high-value accounts, outsourcing from the Philippines offers tailored B2B strategies using specialised scripts and Lean Six Sigma-aligned processes. This structured approach improves messaging consistency and increases the number of qualified meetings booked.

Have Any Questions?

Call Us Now